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  • 1. What makes Paw Print Parcels unique?
    At Paw Print Parcels, we offer custom printed tags for dogs and cats that are personalized to capture the individuality of your beloved pets. Our tags feature the pet's name printed on the front and the owner's information on the back. Additionally, if you provide us with the pet's date of birth, we include a birthstone and a personalized horoscope to make their tag even more special.
  • 2. How do I place an order for a custom tag?
    Placing an order is easy! Simply browse our collection of tag designs on our website and select the one that best suits your pet's personality. During the ordering process, you'll have the option to provide your pet's name, your contact information, and their date of birth or "Gotcha" date if available. Once your order is complete, our team will take care of the rest.
  • 3. How do I provide my pet's information?
    During the ordering process, you'll have the opportunity to enter your pet's name and your contact information. If you have your pet's date of birth, you can provide it for the birthstone and personalized horoscope. Otherwise, you can use the "GOTCHA" date, which is the date you welcomed your pet into your family.
  • 4. What if I don't have my pet's date of birth?
    No problem! If you don't have your pet's date of birth, you can simply provide their "Gotcha" date – the day you welcomed them into your family. We believe that every special moment with your pet deserves to be celebrated.
  • 5. What birthstone will be included with my pet's tag?
    The birthstone included with your pet's tag will correspond to their birth month. Each month has its own unique gemstone, adding an elegant touch to the tag.
  • 6. What can I expect from the personalized horoscope?
    Our personalized horoscope provides insights into your pet's unique personality traits and characteristics based on their birth date. It's a fun and special addition to their tag that makes it even more meaningful.
  • 7. What materials are used for the tags?
    Our tags are made of high-quality materials that are durable and long-lasting. We understand that pets can be active and their tags need to withstand everyday wear and tear. Rest assured that our tags are designed to be sturdy and reliable.
  • 8. Can I contact customer support if I have any questions or concerns?
    Absolutely! We value excellent customer service and are here to assist you. If you have any questions, concerns, or need assistance with your order, please don't hesitate to reach out to our friendly customer support team. You can find our contact information on our website.
  • 9. Do you ship internationally?
    Yes! We are pleased to offer international shipping for our customers worldwide. No matter where you are, you can enjoy our custom tags for your beloved pets.
  • What is the shipping time for domestic and international orders?
    We strive to process and ship orders as quickly as possible. For domestic orders within the United States, you can typically expect your parcel to arrive within [5] business days once it has been shipped. International shipping times may vary depending on the destination and customs procedures.
  • Can I make changes to my order after it has been placed?
    We understand that mistakes can happen or preferences may change. If you need to make changes to your order, please reach out to our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that changes may not be possible once production has started.
  • What is your return policy?
    We want you and your pet to be completely satisfied with your purchase. If for any reason you're not happy with your tag, please contact us within [3] days of receiving your order, and we'll assist you with our exchange process.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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